1423 North Great Neck Road Suite 103A, Virginia Beach, Virginia 23454, United States
Cancellation and Rescheduling Policy
We Have New Front Desk Hours
Always leave a voicemail or email if canceling or rescheduling an appointment outside front desk hours. We will use the time stamp to avoid late cancellation/reschedule fees .
Click the button below to view when our reception team is available to assist you or to send us a message:
48-hour cancellation/rescheduling Policy & Fees-
We ask you to give us 48 hours’ advance notice if you need to cancel or reschedule, if you fail to do so you will be charged a fee as follows:
A fee of 20% of your scheduled services for cancellations/rescheduling within 48 hours.
A fee of 50% of your scheduled services for same day cancellations/rescheduling.
A fee of 100% of your scheduled services for no show/no call.
If you schedule your appointment sooner than 48 hours away, you will be locked into that time, if you need to cancel or reschedule for any reason the same fees listed above will apply to you.
If you need to cancel/reschedule but our office is closed, you must leave a voicemail or email that is time stamped for 48hours prior to your appointment to avoid fees.
If you cancel 2 times (early cancel or late cancel) within a month's time you will only be allowed booking for same day appointments in the future.
Why do we charge a fee to reschedule or cancel?
We want to educate our clients a little about behind the scenes, in hopes that you will understand the service industry a little better. Our therapists get paid per service. If you schedule a 1 hour massage this takes 1 hour of the therapists shift. We cannot book more than one client at a time for a therapist, for obvious reasons. Therefore, any other client that tries to get the specific time you have, is turned away. When you cancel or even reschedule that is a loss of pay for that therapist. No therapist would be able to make a living if people could just cancel their appointments all the time. (And it does happen a lot) So, we charge fees, which we think is more than fair.
What if I don't ever want to pay a fee or leave my credit card?
No problem, if you are going to be upset for being charged or even have issue with us taking your credit card, you still have options.
We take Walk-ins! (If a therapist is available)
You are more than welcome to try to walk in! If we have a therapist available at the time then we will take you for your service. We do not guarantee that we will have a space for you, but if you don't want to take a chance of getting charged for missing or moving an appointment this is going to be your best option!
Another idea!
Rather than just showing up for an appointment and being turned away because we don't have any appointments available, you can give us a call before you want to come in and we will let you know what the schedule is looking like. We can never guarantee a spot without taking a credit card, but you can certainly gain a better idea if we might have something available for you. You can also check our availability online with the link below!
We appreciate your understanding!
We hope this gives you a better understanding and hope you see that our policy is not to punish anyone. It is so our deserving therapists are compensated for the time they put aside for YOU.
Gift Certificate Policy
All Gift Certificates are Non Refundable
ATTENTION
We are currently in the process of relocating! As of March 1, 2025 all GC's will only be redeemable at our new location which will be 1423 N. Great Neck Road Suite 103A, Virginia Beach, VA 23454. Gift certificates will NOT be refundable because our location has moved.
Expiration:
- Gift Certificates Expire 1 Year from the purchase date.
- You may use them up to 6 months after expiration with $15 Service Fee .
24 Hour Hold
- All gift certificates may be used 24 hours after the time of purchase.
Specially Priced Gift Certificates
- Any Promotional Gift Certificate Received at a discounted rate is good for Regular Priced Services only.
- Promotional GC's may not be combined with other sales/promotions/discounts, including but not limited to Spa Packages, or member prices and are not valid with any retail products. However, in the instance you want to use a promotional gift certificate towards a package/promotion, or for retail we can apply the purchase value of the gift certificate to your transaction.
- Specially priced gift certificates cannot be purchased with or used in conjunction with Spa finder/ Spa week in any circumstance.