We ask you to give us 48 hours’ advance notice if you need to cancel or reschedule, if you fail to do so you will be charged a fee as follows:
A fee of 20% of your scheduled services for cancellations/rescheduling within 48 hours.
A fee of 50% of your scheduled services for same day cancellations/rescheduling.
A fee of 100% of your scheduled services for no show/no call.
If you schedule your appointment sooner than 48 hours away, you will be locked into that time, if you need to cancel or reschedule for any reason the same fees listed above will apply to you.
If you cancel 2 times (early cancel or late cancel) within a month's time you will only be allowed booking for same day appointments in the future.
We want to educate our clients a little about behind the scenes, in hopes that you will understand the service industry a little better. Our therapists get paid per service. If you schedule a 1 hour massage this takes 1 hour of the therapists shift. We cannot book more than one client at a time for a therapist, for obvious reasons. Therefore, any other client that tries to get the specific time you have, is turned away. When you cancel or even reschedule that is a loss of pay for that therapist. No therapist would be able to make a living if people could just cancel their appointments all the time. (And it does happen a lot) So, we charge fees, which we think is more than fair.
No problem, if you are going to be upset for being charged or even have issue with us taking your credit card, you still have options.
You are more than welcome to try to walk in! If we have a therapist available at the time then we will take you for your service. We do not guarantee that we will have a space for you, but if you don't want to take a chance of getting charged for missing or moving an appointment this is going to be your best option!
Rather than just showing up for an appointment and being turned away because we don't have any appointments available, you can give us a call before you want to come in and we will let you know what the schedule is looking like. We can never guarantee a spot without taking a credit card, but you can certainly gain a better idea if we might have something available for you. You can also check our availability online with the link below!
We hope this gives you a better understanding and hope you see that our policy is not to punish anyone. It is so our deserving therapists are compensated for the time they put aside for YOU.